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Question:
by
Richard B Qpn
#18579
Status of DW611 hand router sent for repairs weeks ago?After 1hr+ use Router stoped working sent to Orlando Dewalt Service, heard nothing for several was , called several times ring ring no answer finally spoke with a person after being placed on hold for length of times and not getting back to me , was told they have been waiting for a part ?? Called weeks later after many attempts was assured it would.
Be repaired and sent out via UPSWith in the week, that was two weeks ago this is going on now since April 5,2019. Contacted Black and Decker Corporate was advised this in no way should have happened will look in to it , never got a response back .
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